Pure IP Unified Communications (News - Alert) (UC) solutions provider ShoreTel has been named a preferred telecommunications equipment partner by the San Francisco Giants, a Major League Baseball team based in San Francisco, California.

 

ShoreTel (News - Alert) has rolled out a new VoIP unified communications system for the teams 2009 season that it is expected to transform the way Giants staff, media and fans communicate at AT&T (News - Alert) Park.

 

The new ShoreTel UC system replaces a Centrex system and will save the Giants significant daily savings in call costs and system management and support.

 

Around 450 ShoreTel IP Telephones deployed throughout the ballpark and other off-site facilities will streamline communications and reduce costs. The company is offering a number of new capabilities with their system including an integrated directory, and an easy-to-use UC desktop application interface for call management.

 

ShoreTel’s E911 Notification application improves emergency response by pinpointing the location of calls from a ShoreTel phone anywhere in the ballpark. The application then automatically informs all designated security staff and emergency responders.

 

The team is also using ShoreTel Converged Conference solution, ShoreTel's unique Web dialer application, and the ShoreWare Contact Center application Workgroup. The Workgroup will be used for Giants’ ticketing, sales and customer service contact center.

 

The ShoreTel UC system also helps the Giants to make AT&T Park the "greenest" ballpark in the country. Their equipment has been independently tested by The Tolly Group to show energy savings of up to 62 percent over Cisco (News - Alert).

 

“The Giants were seeking a state-of-the-art communications system that would transform the way our front office staff, the media, and our fans connect at AT&T Park, and we were very excited to find that a local leader in IP-based communications offered an outstanding solution coupled with the best customer service in the industry,” said Bill Schlough, CIO, San Francisco Giants.

 

“The ShoreTel system will help us all communicate more efficiently, provide enhanced capabilities for our staff and luxury suite patrons, and ensure the safety of our fans. On top of all that, the system will save us hundreds of thousands of dollars per year. ShoreTel has hit a grand slam for the Giants!”