Aspect Software, a company focused on unified communications for the contact center, and AireSpring (News - Alert), a provider of telecommunications services, have announced successful interoperability between Aspect’s session initiation protocol (SIP)-based solutions and SIP trunking products from AireSpring.

 

Aspect (News - Alert) Software said that, by utilizing and interoperating with AireSpring’s SIP Trunking suite of products, it can route calls directly to SIP-based voice over IP (VoIP) contact center products, like Aspect Unified IP.

 

A SIP-based VoIP product, Aspect Unified IP unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multi-channel recording, and management applications in a single software platform, giving business and IT choice and control.

 

AireSpring designed its SIP Trunking as an enterprise-class product to support businesses with high intensity traffic such as call centers and predictive applications.

 

Company officials said that interoperability testing is one of  many steps being taken to underscore support of SIP and other industry standards, with intention of educating companies about the value of standards-based solutions in the contact center industry.

 

Daniel Lonstein, chief operating officer at AireSpring, said that by interoperating the AireSpring SIP Trunking products with Aspect solutions, contact centers can see potential cost savings of up to 40 percent over traditional platform routing.

 

“That means a much faster return on the typical hardware investment and the opportunity to focus more resources on the kinds of customer-facing processes that create more profitable client bases,” he said.

 

Mike Sheridan, senior vice president of strategy and marketing at Aspect Software, added, “Anything that we can do to help our customers reduce their costs is important to us and SIP trunking is a clear way we can support those strategies.”

 

He also said that the demonstrated interoperability with AireSpring's SIP Trunking capabilities further demonstrates that Aspect Software SIP-enabled solutions are “IT-ready, can easily fit into any enterprise architecture and help eliminate IT complexity.”

 

Aspect Software claims that the success with AireSpring further validates its commitment to its SIP Power Through Choice program, which issued a challenge to the contact center industry to adopt SIP interoperability policies.

 

Moreover, company says, this provides users and business partners with the confidence to use SIP 2.0 compliant devices and software.