eGain Communications (News - Alert) and Consilium Software have announced a strategic partnership which will enable Consilium to resell and provide implementation, support and training services around eGain's software for customer service management.

 

eGain Communications is a provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, while Singapore-based Consilium develops Unified Communications (News - Alert) software and solutions for enterprises and contact centers.

 

Ashu Roy, CEO at eGain noted in a statement that the need for truly unified multichannel customer communications continues to grow, as customers want to interact with businesses through a variety of channels, while demanding a seamless experience across those channels.

 

He believes that the combination of eGain's customer service software and Consilium's proven experience in delivering and supporting Unified Communications solutions will help fulfill this expanding market need in the APAC market.

 

Pramod Ratwani, founder and CEO of Consilium Software added that the partnership will help clients in the Asia Pacific reduce the costs of managing multiple channels and provide a seamless and consistent customer experience across channels, while increasing self-service adoption through eGain's multi-modal self-service capabilities.

 

Consilium—as a Premier Certified Partner for Cisco (News - Alert)—also distributes and provides support, training and implementation services around Cisco's unified contact center suites for the enterprise and mid-market segments, which include OEM versions of eGain software.

 

Earlier this month, Altitude Software (News - Alert), an independent contact center solutions vendor, and Consilium Software, signed an agreement to enter into a strategic alliance in the area of customer interaction management solutions.

 

In January, Mountain View, California based eGain also announced a strategic partnership for the Spanish market, with Cystelcom acting as the local partner for eGain solutions.